Project Description

The-bank-of-New-York-Case-study-to-redesign-business-processes

Depositary Receipts  (Now BNY Mellon)

  • Enhanced database capabilities enabled the use of bar-coding to automate report distribution
  • Historical data was used to generate user-friendly graphical management reports for issuers
  • Redesigned and fully automated account set-up processes decreased training time 200% (to 6 months), making new staff account training simpler to implement

  • Clients had comprehensive access to full year historical data (rather than only previous month information)
  • Increased systems controls reduced administrative errors and increased information sharing across departments
  • An integrated process enabled monthly management reports to be delivered 19 days earlier than before